Business Production and Operations – Practice Test Questions & Chapter Exam

Page 1


Question 1
1.

Profitability refers to:


Question 2
2.

Operations management can be described as the overseeing and controlling of the _ to include materials planning, process planning, capital requirements, and human capital.


Question 3
3.

What are the two types of data related to management information systems (MIS)?


Question 4
4.

A bar chart that demonstrates a project’s schedule, showing terminal and summary elements from start to finish, is called?


Question 5
5.

ISO 9000 is attractive to organizations who

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Question 6
6.

Which production method attempts to keep production and inventory to only what is needed, when it is needed?


Question 7
7.

Productivity can be improved in which of the following ways?


Question 8
8.

Speedy Cellular is implementing a Kaizen program for the assembly department. The assemblers will be asked to _____


Question 9
9.

ISO 9000 is:


Question 10
10.

Productivity can be measured by

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Question 11
11.

The ISO 9000 audit is a:


Question 12
12.

What are management information systems?


Question 13
13.

A manager who makes decisions about how to direct action plans is a


Question 14
14.

What is the management of the employees that help run the facility?


Question 15
15.

What usually increases productivity and reduce costs in the long run? (Hint: It also leaves the boring part of the job to the machines.)

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Question 16
16.

The tool for estimating the time it will take to complete a project is called:


Question 17
17.

The development of plans and strategies that will allow your business to effectively seize opportunities and meet challenges head on is called:


Question 18
18.

What is the type of planning that involves dealing with buildings and machinery?


Question 19
19.

Which of the following is NOT one of the steps in the strategic planning process?


Question 20
20.

Why did Japanese business leaders feel the need to develop and implement the process known as TQM?

Page 5


Question 21
21.

Danisha is a manager at a furniture manufacturing company. She is currently planning employees’ schedules and deciding which positions they will cover on the factory line. What type of planning is Danisha engaged in?


Question 22
22.

A group of people sitting around trying to figure out who to blame for missing a project’s deadline is called:


Question 23
23.

Pessimistic Time is defined as _____.


Question 24
24.

What is a set of standards and quality management systems that ensure that the needs of customers are met while also meeting all statutory and regulatory requirements that organizations elect to adopt in order to better satisfy customers, provide a better product and improve efficiency?


Question 25
25.

The relationship between the amount of outputs and amount of inputs needed to produce a product is called:

Page 6


Question 26
26.

In a Gantt chart, which of the following include smaller, more intricate tasks that need to be completed as part of a larger task?


Question 27
27.

Optimistic Time is defined as _____.


Question 28
28.

What is the difference between strategic and tactical planning?


Question 29
29.

The two very important aspects of TQM include:


Question 30
30.

What must be done before a PERT analysis can take place?

Business Production and Operations Chapter Exam Instructions

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